Returns Policy

 

 

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged then PLEASE get in touch with us within three (3) days

 

Wrong Size:

 

If you are unhappy with the size you received, first check the size stated in the garment matches the size stated the size chart. Though rare, it is possible the garment was mislabeled. Let us know and we will get it sorted out.

If you would like a different size, get i touch with us at vasthraafashionhouse@gmail.com and we will let you know what your next steps are.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

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Refunds (if applicable)
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
 

Next contact your bank. There is often some processing time before a refund is posted.
 

If you’ve done all of this and you still have not received your refund yet, please contact us at vasthraafashionhouse@gmail.com

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vasthraafashionhouse@gmail.com and send your item to: VASTHRAA FASHION HOUSE 5 Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia.